Frequently Asked Questions

Our FAQ section covers a wide range of topics—from returns and exchanges to questions about vaping regulations post-Brexit. If you don’t find what you’re looking for, feel free to visit our Contact page and send us a message using the contact form.

Start with a mild or medium-bodied cigar in a smaller size, like a Robusto or Corona.

Once cut, a cigar should be smoked within a few hours for the best experience.

Cigars don’t expire, but they can dry out or become moldy without proper storage.

Cigarillos are smaller and thinner, often machine-made and quicker to smoke.

They can be, due to concentrated tobacco and no filter. However, they’re usually less complex in flavor.

Most cigarillos come pre-cut or with a tapered tip, so a cutter is usually unnecessary.

Torch or butane lighters are best because they produce a strong, odorless flame.

It’s not recommended, as soft flame lighters may not provide even lighting and can affect flavor.

Yes, cigar ashtrays are designed with wider rests and deeper bowls to accommodate larger ash and ring gauges.

Double-blade guillotine cutters are great for precision. V-cutters and punch cutters are also popular.

A humidor is a specially designed pack or box that maintains humidity levels to store cigars properly.

Ideal relative humidity is between 65% and 72%.