Privacy Policy for My Cigar

At My Cigar, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and store the information you share when you visit and interact with our website. By using our site, you consent to the practices outlined in this policy. We reserve the right to modify this policy from time to time, so please review this page periodically to stay informed of any updates.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we may collect includes:

Personal Details: Your name, email address, phone number, and other contact information.
Demographic Information: Your location, preferences, and interests.
Transaction Data: Information related to your purchases and interactions with our products.
Communication Data: Details from customer surveys, feedback forms, and other communication.

Additionally, we gather data through cookies and similar technologies, which are detailed further in the Cookie section below.

2. How We Use Your Information

The data we collect helps us enhance your shopping experience and improve our services. Here’s how we use your information:

To Process Orders: Your details are used to complete your purchases and deliver products.
To Improve Our Offerings: We analyze your preferences to improve the quality of our website, products, and customer service.
To Communicate with You: We may send you updates about new products, special offers, and relevant content via email or other communication methods.
For Marketing and Research: Periodically, we may reach out to gather feedback or conduct market research, ensuring we meet your needs effectively.

3. Cookie Usage

A cookie is a small file that is stored on your device to enhance your browsing experience. Cookies help us analyze traffic, improve website functionality, and personalize your visits.

How We Use Cookies:

- Traffic Analytics: Cookies allow us to gather data about which pages you visit. This helps us understand user behavior and optimize our website.
- Personalization: Cookies help us tailor your experience based on your preferences and browsing history.
- Third-Party Cookies: Some cookies are provided by trusted third-party services to support advertisements, social media features, and analytics.

By using this website, you consent to the placement of cookies on your device. You can manage your cookie preferences through your browser settings, but note that disabling cookies may limit certain website functionalities.

4. Data Security

We implement a range of security measures to ensure that your personal information is protected from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and other best practices to keep your data safe.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party websites for your convenience. However, once you leave our site, we do not have control over those external sites and are not responsible for the protection of your data on those sites. Please review their privacy policies before sharing any personal information.

6. Controlling Your Information

You have control over how we use your personal information:

Marketing Preferences: You can choose to opt-out of receiving marketing communications by updating your preferences in your account settings or by contacting us directly.
Accessing Your Data: Under applicable data protection laws, you have the right to access and request a copy of the personal information we hold about you. If any data is incorrect or incomplete, we will promptly update it upon your request.

7. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in running our website and fulfilling orders. These third parties are required to protect your information and use it only for the purposes specified by us.

In certain situations, we may disclose your personal information if required by law or to protect our legal rights.

8. Your Rights Under Data Protection Laws

You have the right to:

Access: Request a copy of the information we hold about you.
Rectify: Request corrections to any inaccurate or incomplete data.
Erase: Ask us to delete your personal information, subject to applicable legal obligations.
Object: Opt-out of certain types of processing, including marketing communications.

If you would like to exercise any of these rights, please feel free to contact us using the following details.

9. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our practices or legal requirements. When changes are made, the updated version will be posted on this page with the effective date.

10. Return and Refund Policy

Visit any nearest My Cigar Store in UAE or email us at info@myvapery.ae for assistance.
A valid proof of purchase is required.
Only unopened products with original packaging are eligible for return or exchange.
Opened or used products are not eligible due to hygiene and personal safety.
Unopened products can be exchanged within 7 days of purchase.
Refunds for credit/debit card purchases will be returned only to the same card or provided as cash at My Cigar stores.