Welcome to My Cigar! By accessing and using our website, you agree to comply with our Terms and Conditions, which detail your rights, responsibilities, and the policies that govern our services. Please review these guidelines carefully to ensure a smooth and secure experience while using our site.
These Terms and Conditions cover every aspect of your interaction with My Cigar—from age restrictions and product usage to order processing, taxation, shipping, and legal matters. By continuing to browse our website or make a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as any future updates.
You must be at least 18 years old to purchase from My Cigar. We rigorously enforce this policy and reserve the right to cancel any order if we suspect the purchase is being made on behalf of a minor.
Our shisha products are entirely tobacco-based. If you suffer from Tobacco Dependence Syndrome or any related health issues, we strongly advise consulting your healthcare provider before using our products. My Cigar is not a pharmaceutical company; we do not manufacture or sell medicinal products. Always seek independent medical advice as needed. By purchasing our products, you agree that their use is at your own risk, and My Cigar will not be liable for any resultant damages or losses.
The total cost of your order will include the product price, packaging, and shipping fees, as displayed at checkout. Please note that items placed in your cart are not reserved until the payment is fully processed. Therefore, limited stock items may sell out if another customer completes the checkout process before you do. We are unable to combine separate orders or refund shipping fees once an order is placed.
All products sold by My Cigar are duty-paid within the United Arab Emirates, and the purchase price includes the current VAT rate of 5%, ensuring complete pricing transparency for our customers.
We offer tailored shipping rates based on the emirate:
For more details on shipping options, please refer to our Delivery Information page.
My Cigar reserves the right to update these Terms and Conditions, policies, or notices at any time. By using our website, you agree to be bound by the latest version of these terms, which replace any previous versions unless otherwise specified. It is your responsibility to review these updates on each visit.
If there is any conflict between these Terms and other policies or notices on our website, the terms specific to the relevant section will prevail. This ensures that the most appropriate rules apply to your specific use of that section.
We reserve the right to engage in business only with parties we consider suitable. My Cigar may refuse service to anyone displaying rude or disruptive behavior, making misrepresentations, violating internet policies (such as spamming), or repeatedly lodging complaints about our products or services.
My Cigar may transfer or delegate any of its rights or obligations under these Terms to a third party at its discretion.
Each clause in our Terms is independent. If any clause is deemed unenforceable in any jurisdiction due to invalidity or illegality, that clause will be considered non-binding in that area only, while the remaining clauses will continue to be enforceable.
These Terms and Conditions are governed by the laws of Great Britain, without regard to conflict of law principles. By using our website, you agree to submit to the exclusive jurisdiction of the High Court of Great Britain for any disputes arising from these terms.
If you have any inquiries, feedback, or concerns about our website, privacy policy, or any related matters, please feel free to contact us. We value your input and are committed to addressing your questions promptly.
By using our site, you confirm that you have read, understood, and agreed to these Terms and Conditions. Enjoy your experience with My Cigar!
Get to Know Us
Let us help you
Categories
Our Address
Al Quoz, Dubai
© 2025 My Cigar. All Rights Reserved.